B2C Consumer Service Representative
3.
0 Quick Apply Full-time 6 hours ago Full Job Description
Summary:
Serve as main point of contact for consumers and intake, record and effectively respond to end user/consumer complaints for the best mutual outcome of consumer and Company.
Essential duties and responsibilities include the following:
Answer phone calls, chat requests, and emails from consumers, acquires and logs all required information, and responds to customers in a professional and empathetic manner Strive at all times to turn an unhappy customer into a satisfied repeat customer Issue return authorizations and replacement orders Immediately escalate consumer safety and other time-sensitive complaints to Management according to the escalation plan Monitor social media and online platforms for product complaints, suggestions, and requests for information, and responds in a timely manner Assist with compiling reports, writing and editing documentation Effectively communicates with a variety of internal and external stakeholders using multiple tools to ensure effective visual and verbal communication Perform similar level or nature of duties as assigned
Qualifications:
Required Education and
Experience:
Two (2) years customer service, order entry, or administrative experience Knowledge of:
Customer service principles Customer centered communication skills Identifying and resolving problems Skill in:
Using computer hardware, including keyboard, mouse, monitor, and related hardware Microsoft Access, Word, Excel, Power Point and Outlook Identifying related online chat forums, shopping and reviews and comments Perform basic math, using Microsoft Excel to find sum, percentage, average, median Ability to:
Develop a familiarity with all Company products Actively listen and apply problem solving techniques Represent the Company with a high level of integrity and professionalism Exhibit detail and attention to accuracy in work Complete tasks with minimal supervision Actively problem solve and multi-task Work a flexible schedule, including overtime, weekends, and/or holidays Analyze problems and provide recommendations Apply organizational skills Work within tight timelines and meet deadlines Work effectively with diverse personalities in a tactful, decisive, and resourceful manner Utilize excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse colleagues located in multiple locations Resolve conflicts and build trust Exhibit a cooperative, solution-oriented approach to problem-solving Follow verbal and written instructions Communicate effectively both verbally and written Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light work:
Activities will involve frequent sitting, using a computer, analyzing large amounts of data, communicating verbally and in writing.
Exerting 20-50 pounds frequently, and up to 10 pounds constantly.
Operate a variety of standard office equipment including a computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, and hand and eye movement.
Move and operate presentation equipment.
Travel to and from meetings and various locations inside and outside the building.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is frequently within an office setting with low to moderate noise, LED lighting, and temperature control while working alongside large groups of employees in cubicle spaces.
Incumbents will attend various business meetings and events inside and outside of the buildings, and may be required to travel overnight or out-of-town for work.
Occasional exposure to the manufacturing and distribution plant consisting of moving mechanical parts or heavy machinery, vibrations, fumes, unpleasant odors, dust, poor ventilation, chemicals, extreme temperatures, inadequate lighting, work space restrictions, and moderate to loud noise while in the plant or traveling for work.
Work during evenings and weekends as needed.
Job Type:
Full-time Pay:
$14.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Weekend availability COVID-19 considerations:
COVID protocols include symptom & fever checks and face masks worn upon entry and quarantine per CDC guidelines.
Ability to commute/relocate:
Surprise, AZ 85379:
Reliably commute or planning to relocate before starting work (Preferred) Work Location:
One location Answer phone calls, chat requests, and emails from consumers, acquires and logs all required information, and responds to customers in a professional and empathetic manner Strive at all times to turn an unhappy customer into a satisfied repeat customer Issue return authorizations and replacement orders Immediately escalate consumer safety and other time-sensitive complaints to Management according to the escalation plan Monitor social media and online platforms for product complaints, suggestions, and requests for information, and responds in a timely manner Assist with compiling reports, writing and editing documentation Effectively communicates with a variety of internal and external stakeholders using multiple tools to ensure effective visual and verbal communication Perform similar level or nature of duties as assigned Two (2) years customer service, order entry, or administrative experience Customer service principles Customer centered communication skills Identifying and resolving problems Using computer hardware, including keyboard, mouse, monitor, and related hardware Microsoft Access, Word, Excel, Power Point and Outlook Identifying related online chat forums, shopping and reviews and comments Perform basic math, using Microsoft Excel to find sum, percentage, average, median Develop a familiarity with all Company products Actively listen and apply problem solving techniques Represent the Company with a high level of integrity and professionalism Exhibit detail and attention to accuracy in work Complete tasks with minimal supervision Actively problem solve and multi-task Work a flexible schedule, including overtime, weekends, and/or holidays Analyze problems and provide recommendations Apply organizational skills Work within tight timelines and meet deadlines Work effectively with diverse personalities in a tactful, decisive, and resourceful manner Utilize excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse colleagues located in multiple locations Resolve conflicts and build trust Exhibit a cooperative, solution-oriented approach to problem-solving Follow verbal and written instructions Communicate effectively both verbally and written 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Monday to Friday Weekend availability Surprise, AZ 85379:
Reliably commute or planning to relocate before starting work (Preferred) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quick Apply Full-time 6 hours ago Full Job Description
Summary:
Serve as main point of contact for consumers and intake, record and effectively respond to end user/consumer complaints for the best mutual outcome of consumer and Company.
Essential duties and responsibilities include the following:
Answer phone calls, chat requests, and emails from consumers, acquires and logs all required information, and responds to customers in a professional and empathetic manner Strive at all times to turn an unhappy customer into a satisfied repeat customer Issue return authorizations and replacement orders Immediately escalate consumer safety and other time-sensitive complaints to Management according to the escalation plan Monitor social media and online platforms for product complaints, suggestions, and requests for information, and responds in a timely manner Assist with compiling reports, writing and editing documentation Effectively communicates with a variety of internal and external stakeholders using multiple tools to ensure effective visual and verbal communication Perform similar level or nature of duties as assigned
Qualifications:
Required Education and
Experience:
Two (2) years customer service, order entry, or administrative experience Knowledge of:
Customer service principles Customer centered communication skills Identifying and resolving problems Skill in:
Using computer hardware, including keyboard, mouse, monitor, and related hardware Microsoft Access, Word, Excel, Power Point and Outlook Identifying related online chat forums, shopping and reviews and comments Perform basic math, using Microsoft Excel to find sum, percentage, average, median Ability to:
Develop a familiarity with all Company products Actively listen and apply problem solving techniques Represent the Company with a high level of integrity and professionalism Exhibit detail and attention to accuracy in work Complete tasks with minimal supervision Actively problem solve and multi-task Work a flexible schedule, including overtime, weekends, and/or holidays Analyze problems and provide recommendations Apply organizational skills Work within tight timelines and meet deadlines Work effectively with diverse personalities in a tactful, decisive, and resourceful manner Utilize excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse colleagues located in multiple locations Resolve conflicts and build trust Exhibit a cooperative, solution-oriented approach to problem-solving Follow verbal and written instructions Communicate effectively both verbally and written Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light work:
Activities will involve frequent sitting, using a computer, analyzing large amounts of data, communicating verbally and in writing.
Exerting 20-50 pounds frequently, and up to 10 pounds constantly.
Operate a variety of standard office equipment including a computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, and hand and eye movement.
Move and operate presentation equipment.
Travel to and from meetings and various locations inside and outside the building.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is frequently within an office setting with low to moderate noise, LED lighting, and temperature control while working alongside large groups of employees in cubicle spaces.
Incumbents will attend various business meetings and events inside and outside of the buildings, and may be required to travel overnight or out-of-town for work.
Occasional exposure to the manufacturing and distribution plant consisting of moving mechanical parts or heavy machinery, vibrations, fumes, unpleasant odors, dust, poor ventilation, chemicals, extreme temperatures, inadequate lighting, work space restrictions, and moderate to loud noise while in the plant or traveling for work.
Work during evenings and weekends as needed.
Job Type:
Full-time Pay:
$14.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Weekend availability COVID-19 considerations:
COVID protocols include symptom & fever checks and face masks worn upon entry and quarantine per CDC guidelines.
Ability to commute/relocate:
Surprise, AZ 85379:
Reliably commute or planning to relocate before starting work (Preferred) Work Location:
One location Answer phone calls, chat requests, and emails from consumers, acquires and logs all required information, and responds to customers in a professional and empathetic manner Strive at all times to turn an unhappy customer into a satisfied repeat customer Issue return authorizations and replacement orders Immediately escalate consumer safety and other time-sensitive complaints to Management according to the escalation plan Monitor social media and online platforms for product complaints, suggestions, and requests for information, and responds in a timely manner Assist with compiling reports, writing and editing documentation Effectively communicates with a variety of internal and external stakeholders using multiple tools to ensure effective visual and verbal communication Perform similar level or nature of duties as assigned Two (2) years customer service, order entry, or administrative experience Customer service principles Customer centered communication skills Identifying and resolving problems Using computer hardware, including keyboard, mouse, monitor, and related hardware Microsoft Access, Word, Excel, Power Point and Outlook Identifying related online chat forums, shopping and reviews and comments Perform basic math, using Microsoft Excel to find sum, percentage, average, median Develop a familiarity with all Company products Actively listen and apply problem solving techniques Represent the Company with a high level of integrity and professionalism Exhibit detail and attention to accuracy in work Complete tasks with minimal supervision Actively problem solve and multi-task Work a flexible schedule, including overtime, weekends, and/or holidays Analyze problems and provide recommendations Apply organizational skills Work within tight timelines and meet deadlines Work effectively with diverse personalities in a tactful, decisive, and resourceful manner Utilize excellent interpersonal and communication skills, and a demonstrated willingness to work in a team environment with diverse colleagues located in multiple locations Resolve conflicts and build trust Exhibit a cooperative, solution-oriented approach to problem-solving Follow verbal and written instructions Communicate effectively both verbally and written 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Monday to Friday Weekend availability Surprise, AZ 85379:
Reliably commute or planning to relocate before starting work (Preferred) Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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